Privacy Policy
Highfom™ is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy explains how we collect, use, and safeguard your data when you visit highfom.com.
1. Information We Collect
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Personal Information: When you place an order, subscribe to our newsletter, or contact us, we may collect your name, email, shipping/billing address, phone number, and payment details.
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Non-Personal Information: We may collect anonymous data such as your IP address, browser type, and site behavior using cookies and analytics tools.
2. How We Use Your Information
We use the information you provide for:
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Order processing and fulfillment
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Customer service and communication
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Marketing (if you opt in)
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Website improvement
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Compliance with legal requirements
3. Sharing Your Information
We do not sell or rent your personal information. We only share it with trusted service providers (e.g., payment processors, shipping carriers) strictly for the purpose of fulfilling your order.
4. Security
Your personal information is protected through secure payment gateways and encrypted transactions. We do not store your full payment details on our servers.
5. Your Rights
You may access, update, or request deletion of your personal data at any time by contacting us at info@highfom.com.
6. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
7. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with a new effective date.
Shipping & Returns Policy
Due to the seasonal and limited-release nature of our products, please read carefully before ordering.
1. Order Fulfillment
Most items are made-to-order or released through pre-order drops.
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Production Time: Orders typically take 4 to 6 weeks to fulfill.
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You’ll receive an order confirmation email and a separate tracking email when your order ships.
2. Shipping
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We ship domestically via trusted carriers.
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Rates and estimated delivery times are shown at checkout.
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Note: We are not responsible for delays caused by carriers, customs processing, or force majeure events.
3. Returns & Exchanges
All sales are final.
Due to our made-to-order model, we do not accept returns or exchanges.
If your item arrives damaged or defective, contact us within 5 days of delivery at info@highfom.com, including:
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Your order number
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Clear photos of the issue
Approved cases may receive a replacement or store credit at our discretion.
4. Order Changes & Cancellations
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At this time, orders cannot be changed or canceled.
Terms of Service
By accessing this website or placing an order, you agree to the following terms:
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All content on this site, including images, product names, descriptions, and logos, is the intellectual property of Highfom™ and may not be used or reproduced without permission.
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You agree to provide accurate information when placing an order.
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We reserve the right to cancel any order at our discretion.